Returning the goods

Money and return policy:

You have the right to cancel your order within 14 working days without giving any reason.

You can cancel your order within 14 working days of receiving the ordered goods.

If you wish to cancel your order successfully, you must inform us and provide all the necessary information.

You can inform us about the cancellation by e-mail. email labas@svarasusypsena.lt.

We will refund your money no later than 30 days after receiving the returned goods. Your money will be refunded in the same way as the payment for the order, without the additional refund fee.

Conditions for returning new goods:

To return purchased items, make sure that:

• The goods have been received in the last 14 working days.
• The goods are in the original packaging.
• The goods were not used.

Non-returnable items:

• Goods that have been used.
• Goods that cannot be returned for hygienic reasons after unpacking.

Returning the goods

You assume the risk of returning goods. Return returned goods to:

Vilma Karalevičiūtė, Švitrigailos 16B-51, Vilnius 03223. You can also send Omniva, DPD and LP Express post machines to Vilnius MAXIMA Mindaugo.

We are not responsible for any damage to the goods that occurs during the return of the goods. We are also not responsible if the shipment is lost. For this reason, we suggest you choose a secure shipping service provider and ship with tracking. We will not be able to refund you if you do not provide a receipt for the purchase of goods or a receipt for delivery (digital).

Gift cards

Gift vouchers are non-refundable and cannot be exchanged for cash.

Contact information

If you have any questions about our money and return policy, please contact us by email. by e-mail labas@svarasusypsena.lt or by phone 860775995.